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| Name/Company |
365 Support Desk, LLC |
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| Contact |
Robert Bisci |
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| Email |
robert.bisci@365supportdesk.com |
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Area Of Expertise |
IT Managed Services
IT Co-Lo / Other
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Profile |
A Managed Approach to IT Support & Virtualization Services
365supportdesk is a unique provider of IT support services providing on-site & remote IT support services on a fixed-price managed solution or project-by-project basis. At 365supportdesk we offer the ability to remotely connect to your PC and Server and provide the immediate support when and where you need it. In addition we offer the ability to host or remotely monitor and manage your servers on a 24x7 basis to ensure your critical applications are available at all time. 365supportdesk provides certified IT support for business users and are experts in diagnostics, repair, set-up and installation for many products and platforms including:
� Microsoft 2000, XP & Vista
� VMware & MS Virtual Server
� Microsoft Server NT, 2003 2008
� Microsoft Exchange, Lotus Notes & All Email Platforms
� Router, Firewall and Wireless Devices
� Virus & Spyware problems
� Printers
� iSeries /AS400
� UNIX / Linux
� Web Development & Flash Presentation
� SAS70 Co-Location & Managed Hosting
365supportdesk technicians are all based in the US and have been providing IT services for over 10 years and with a customer satisfaction rate above 95%, 365 provides the most cost effective and efficient IT support to Businesses and Consumers without utilizing long-term support contracts or expensive on-site support personnel
Add our SAS70 Co-Location and managed hosting services, and our web development & Flash Presentation skills, you can be assured that 365supportdesk can provide your business with the IT hosting and development skills required to support and drive your business. |
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Our Company |
365 Support Desk, LLC are an independently owned provider of Managed IT and Virtualization Services, focused specifically on the management and testing of iSeries Servers, Intel Servers, Windows Desktops, and VMware services. Based in New Jersey, 365 Support Desk�s business model is based on automating support and Testing to deliver an Economy of scale to a large number of Customers, thereby delivering a service which is Faster, Cheaper & Better than both an �in-house� solution or any of 365 Support Desk�s competitors.
365 Support Desk�s business model reduces cost in service delivery and virtualization testing, without compromising the quality of service being delivered. The specific use of automation tools means we can Introduce new customers into our infrastructure without significantly increasing our overheads, such as staff numbers, all of which is reflected in the commercial pricing models we offer.
There is no doubt that the market leading services we offer are a testament to the depth of knowledge we have in the specific technical areas we specialize in. It is these technical areas, common to so many small to medium sized organizations, and this specialization which makes us such an attractive proposition to our customers.
Our history confirms our immersion in not just technical proficiency, but in the discipline of Customer Satisfaction and the recognition that, without this, we would no longer be here. Happily, the converse is true and our proven track record of satisfied customers gives us the platform to introduce further technological advancements that will take us and our customers forward for many years to come.
The majority of 365SupportDesk�s staff have been providing Outsourcing, Testing and Consultancy services for over 10 years and can boast the latest technical accreditations in VMware, Microsoft applications and As/400 support. Today 365 Support Desk with their Service Delivery staff, have cemented their place as one of the premium providers of AS400, VMware and Microsoft Support and Testing services in North East USA. |
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Our Services |
In the past Servers were originally used for non-critical tasks such as file-sharing, print-sharing, and departmental databases. But today\\\'s servers run Web sites, e-Commerce operations, company-wide e-mail, manufacturing systems, and other mission-critical environments. Downtime is simply unacceptable with the loss of even a single Intel Server having a significant impact on an organization.
The way to keep critical servers up and running 24 hours per day is to monitor and manage them. More often than not, customers do not have the appropriate technical resource to watch over these servers. And, if they do, customers cannot afford to waste this valuable resource on preemptive server monitoring and management.
With the ability to monitor critical database parameters and e-mail tasks in products such as SQL, Oracle, Exchange, Lotus Notes etc. 365SupportDesks\\\'s Server Management monitoring ensures that your servers are running smoothly, maximizing their availability and performance.
To meet this challenge, 365SupportDesk integrates a variety of advanced management tools into its service. Monitoring and alerting software, Remote Management Capabilities, and Backup & Recovery Software, provide a powerful set of tools that automatically monitor server health, provide diagnostics and backup & restore critical data and repair server problems when they arise.
365utilizes its monitoring software alongside alerting software already installed within your server environment, so a map of your Server environment is available to us at all times. A Red, Amber, Green, system alerts us to any fault thresholds being breached and our Technical Support team will immediately investigate the issue. In the vast majority of cases we will know about and have addressed whatever we\\\'ve been alerted to before you even know about it.
Our 365 Remote Server Monitoring service is available on a low fixed price per server basis.
Unsure about your VM Project Costs and Timescales?
Would you like to test your Server Estate in a VM Environment?
Would you like to be confident about performance, or test your migration plan, before migrating to a virtualized environment?
If so, then 365SupportDesk can provide you with the VMware Infrastructure and Server environment to allow you to test your existing server estate in a VM environment, or test your upgrade plan for your new application, or test the latest servers or web application before going-live.
Our consultants and technicians are VMware certified and possess in depth knowledge and expertise of true enterprise level Virtual Infrastructure solutions to provide you with a secure VMware certified testing or staging environment.
365SupportDesk VMware certified technicians will prepare your testing environment and provide secure VPN or SSL access to your dedicated testing environment. In addition you will be provided with all the necessary instructions, software and documentation to assist you with your migration and testing.
If required 365SupportDesk\\\'s certified technicians are able to assist and support in all aspects of your testing project including capacity planning, migration and any configuration or technical requirements.
With 365SupportDesk\\\'s VMware testing server environments available from $200 per month you can be confident that your latest VM server migration project will be have been thoroughly tested and re-tested prior to its go-live date. |
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Our People |
What desktop and server platforms do you support?
We have certified technicians that are able to provide support services on the following platforms:
� Windows (All Versions)
� VMware ESX Server
� Windows Shrinkwrapped Applications
� Windows Server (All Versions)
� Email Platforms(Lotus Domino/Notes, Exchange, Groupwise, Imail, Blackberry)
� Linux Server & Desktop
� Unix iSeries / AS400
How do you provide Support to these platforms?
The fastest way for us to provide support and resolve problems is to take remote support of your desktop, laptop or server. This way we see exactly what you see and can resolve your issue far quicker.
How do you Connect to my Laptop, do you need to load any software on my PC and is it secure?
We direct you to the http://www.365supportdesk.com website and the technician will provide you with a secure session code. This session code is unique for each remote session and provides a one-time remote session to your PC. Remote connections are totally secure and utilizing SSL connectivity.
How do you charge for your support services?
Our services are provided by purchasing a support contract, whereby for a fixed fee per PC or Server per month we provide unlimited technical support.
How do you charge for your support services?
Our services are provided by purchasing a support contract, whereby for a fixed fee per PC or Server per month we provide unlimited technical support. |
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Our Website |
http://www.365supportdesk.com |
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| Address |
PO Box 150
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City
State
Zip code
Country |
Ringoes
NJ
08551
United States |
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| Main Phone |
908 333 0000 |
| Cell\Mobile Phone |
908 625 0607 |
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Marketing Material
File Name |
Description |
| None |
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