Development & Support of Asset Management System
| Status: |
Open |
| Job Type: |
IT Managed Services - Application Support & Development
IT Managed Services - Web Support & Development
|
| Budget: |
200,000 USD (United States of America, Dollars) |
| Term: |
1 Years |
| Project Delivery: |
Onshore or Offshore |
| Created: |
Mar 9, 2010 |
| Description: |
The vendor must quote and be able to provide the following products and services, to the full extent required for successful system implementation and operation:
Application software
Data conversion and enhancement
Installation, application configuration and database loading
Ongoing technical support and software maintenance
Project management services to support district staff in implementation
Staff functional and technical training
Documentation/Online Help
Barcode scanners and handheld devices for remote functions
The system includes one year of technical support and software maintenance
provided without added cost.
Access to technical support and maintenance of the software is available from the
vendor on an annually renewable contract basis.
The vendor must agree to accept requests for technical support via:
Toll-free phone number
Electronic mail (Internet)
24-hour voice mail service
The vendor logs all problems and requests reported for tracking and escalation procedures.
Technical support is available Monday through Friday during normal business hours from a U.S.-based service professional.
Customer will have access to a vendor sponsored electronic discussion group and customer care website. |
| Current Services: |
|
| Required Services: |
The vendor provides the training and all necessary instructional materials that may be required for effective instruction andtraining.
The vendor will train personnel to provide first-level support ona day-to-day basis, with expected competencies including abilities to:
Use each functional component
Train other staff members in daily operation
and use of the system
Handle emergencies that might arise before district
support staff can assist or vendor support staff can
be contacted
Troubleshoot and solve simple problems in lieu of calling district
staff or the vendor’s technical support staff
The vendor offers refresher-training opportunities
The vendor offers a variety of workshops
The vendor will train technical staff to manage and operate
the system on a day-to-day basis, with expected competencies including abilities to:
Start up and shutdown the system
Monitor and operate the system on a day-today basis
Handle emergencies with the system that might arise before the vendor support staff
can be contacted
Troubleshoot and solve simple problems with the system in lieu of calling vendor support staff
Load software enhancements received from the vendor
Run system and data backup operations
Use the supplied system maintenance utilities
Perform recommended preventive maintenance and security measures |
| Additional Information: |
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| Contractual Requirements: |
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| Project Calendar: |
| Questions and Answers from Outsourcers: | Mar 12, 2010 |
| Question and Answer Responses from Buyers: | Mar 13, 2010 |
| Final RFP Response/Proposal: | Mar 16, 2010 |
| Shortlist Selection: | Mar 26, 2010 |
| Outsourcer Interviews / Site Visits / Presentations: | Apr 10, 2010 |
| Final Selection: | Apr 25, 2010 |
| Contract Signature: | May 1, 2010 |
| Transition Start Date: | May 15, 2010 |
| Service Go-live Date: | Aug 1, 2010 |
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